Terms
Terms of service.
Trainset AI Pty Ltd, ABN 24 690 826 610, trading as Dialessa. Last updated 13 September 2026.
These terms are an agreement between your business and ours. The short version of the most important clause: Dialessa places calls and sends email as your agent and on your instructions. In the eyes of the Do Not Call Register, the Spam Act and the state recording laws, you are the caller and the sender. We build the controls and we enforce them; you are responsible for the list you point them at.
Who these terms are with
Dialessa is a product of Trainset AI Pty Ltd, ABN 24 690 826 610, a company registered in Australia. In these terms, "we" and "us" mean Trainset AI Pty Ltd; "you" means the business that holds the account.
You agree to these terms by creating an account or using the service. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
This is a business-to-business service. It is not for personal or household use, and we do not knowingly provide it to consumers acting outside a business.
What Dialessa does
Dialessa runs outbound calls with an AI voice agent, and email follow-ups, against a list of business contacts you supply. It qualifies against questions you write, books meetings into a calendar you connect, and records what happened.
We do not promise a number of meetings, a connection rate, or any particular commercial outcome. Cold outbound depends on your list, your offer and your market, and none of those are ours. Any figure on our website or in a conversation with us is an illustration and not a commitment.
What you are responsible for
This is the section that matters most, so it is the longest.
Your list
You warrant that you have a lawful basis to contact every number and address you upload, and that you obtained them lawfully. You must not upload a list you bought without the right to use it, scraped in breach of a website's terms, or received from someone who had no right to pass it on.
You are the person the law treats as making the call. If a call you instructed breaches the Do Not Call Register or the Spam Act, the liability is yours, and the penalties under those regimes are charged per contravention.
The Do Not Call Register
We wash every Australian number against the Do Not Call Register before it is dialled, and we keep the evidence of that wash for three years. A number we cannot wash is not dialled. That is a control we operate and we do not let you switch it off.
What it does not do is give you a basis you did not have. Washing removes listed numbers; it does not make an unlawfully obtained list lawful, and it does not apply to numbers outside Australia.
Recording calls
Australian recording law is set by each state and several of them require the consent of everyone in the conversation, not just yours. The agent announces the recording at the start of the call, and a person who objects is not recorded.
You must not configure a campaign to record without that announcement, and the product does not offer a way to. If you ask us to build one, we will decline.
Every commercial email sent through Dialessa must identify you, must be something the recipient has consented to receive or that you can otherwise lawfully send, and must carry a working unsubscribe. We build the unsubscribe and we honour it across your whole account; you are responsible for the consent.
Email from Dialessa is for warm follow-up: people who have spoken to you, or who have agreed to something. It is not a cold email tool, and the cadence templates do not include an unsolicited first email.
Your account
You are responsible for who you give access to, and for what they do with it. Tell us promptly if you think an account has been taken over.
What you must not use it for
You must not use Dialessa to contact anyone about a debt, a medical matter, a legal threat, a political campaign, a religious message, a lottery or a prize, an investment or a cryptocurrency offer, or adult services. You must not impersonate anyone, including us. You must not use it to reach consumers at home about something they did not ask for.
You must not attempt to make the agent claim to be a human when asked. It will not, and a change that makes it do so is a breach of these terms rather than a feature request.
Calls to numbers outside Australia are switched off at the platform level. If you need a country enabled, ask us, and we will decide case by case.
Fees, GST and billing
You pay the plan fee shown when you subscribe. Prices on our website are in Australian dollars and exclude GST, which is added at 10 per cent for Australian customers.
Your plan includes a number of dials each month. Dials beyond that are charged at the overage rate shown on your plan. A dial is counted when the call is placed, whether or not anyone answers, because the cost of placing it is incurred either way. We say so on the pricing page as well.
Monthly plans are billed monthly in advance and you can cancel at any time, effective at the end of the period you have paid for. Annual plans are billed for the year in advance at the discounted rate, and are not refundable part way through except where the law requires it or where we have broken these terms.
We do not refund unused dials. If we increase a price, we will tell you at least 30 days before it applies to you, and you may cancel before it does.
If a payment fails we will retry and tell you. If it stays unpaid we may pause your campaigns. We will not delete your data for non-payment without telling you first and giving you a reasonable chance to export it.
Suspending or stopping a campaign
We may pause your campaigns, or a single campaign, without notice if we believe calls or email are going somewhere they should not, if a regulator contacts us about your account, if your complaint or bounce rate reaches a level that endangers other customers, or if leaving it running would break the law.
We will tell you why as soon as we reasonably can. This is not a right we expect to use often, and it exists because the alternative in a live incident is worse for you than for us.
You can stop everything yourself at any time from the dashboard, and a stop takes effect on calls not yet placed.
Your data and ours
Your lists, your recordings, your transcripts and your settings are yours. We hold them to run the service for you and we do not sell them. We do not use one customer's data to build a product for another customer, and we do not use your recordings or transcripts to train a general model.
How we handle personal information, including recordings and processing outside Australia, is set out in our privacy policy, which forms part of these terms.
You can export your data at any time. When you close your account we delete it, subject to two exceptions we are explicit about: backups retain data for 35 days, and a request never to be contacted again is kept permanently as a one-way hash, because deleting that is how somebody ends up being called again.
The software, the prompts, the models we build and everything about Dialessa itself remain ours.
Third parties we depend on
Dialessa uses other services to work: a telephony carrier, speech and language models, a calendar provider you connect, an email provider, and cloud hosting. When one of them has an outage, so do we, and our obligations under these terms are suspended for as long as it lasts.
When you connect your own calendar or mailbox, you are granting us access to it. We ask for the narrowest permission that can do the job, we use it only to do that job, and you can withdraw it at any time in that provider's own settings or in ours.
Availability
We aim to keep Dialessa available during Australian business hours, which is when it does its work. We do not currently offer a contractual uptime guarantee or service credits. If that matters to you, talk to us before you buy rather than after.
We will give you reasonable notice of planned maintenance that will interrupt calling.
Liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where we are permitted to limit a remedy for a failure to comply with a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.
Otherwise, and to the extent the law allows: neither of us is liable to the other for indirect or consequential loss, lost profits, lost revenue, lost business opportunity or loss of goodwill; and our total liability to you for all claims in any 12 month period is limited to the fees you paid us in that period.
That cap does not apply to your obligation to pay fees, or to a breach by you of the "What you are responsible for" or "What you must not use it for" sections.
Indemnity
You indemnify us against claims, penalties and reasonable costs arising from the list you uploaded, from a contact you had no lawful basis to make, or from your breach of the two sections named immediately above. We will tell you promptly about any such claim, let you take part in defending it, and not settle it without asking you.
This indemnity does not cover anything caused by our own breach, negligence or unlawful act.
Ending the agreement
You may stop using Dialessa at any time. Either of us may end this agreement on 30 days notice. Either of us may end it immediately if the other breaches it seriously and does not fix the breach within 14 days of being told, or becomes insolvent.
We may end it immediately, without that 14 days, if continuing would be unlawful or would expose other customers to a regulator. If we do, we will refund the unused part of any prepaid fee.
Changes to these terms
We may change these terms. If a change is more than clarification, we will tell you at least 30 days before it takes effect, and you may end the agreement before it does without penalty. We will not apply a materially worse term to you retrospectively.
The rest
These terms and the privacy policy are the whole agreement between us about Dialessa. If a clause is unenforceable, the rest still stands. A right we do not enforce straight away is not a right we have given up. Neither of us may transfer this agreement without the other's consent, except to a buyer of substantially the whole business.
This agreement is governed by the law of New South Wales, Australia, and we each submit to the courts of that state. Before starting a proceeding, we will each give the other a written description of the dispute and 14 days to respond, unless urgent relief is needed.
Contact
Trainset AI Pty Ltd, ABN 24 690 826 610, trading as Dialessa. Sydney, Australia. hello@dialessa.com.